Legal
Last updated: June 23, 2026
These Terms govern your use of Zylix Group's services. Please read them carefully.
Zylix operates this service, and throughout our provided services, references to "Zylix Group," "Zylix," "we," "us," or "our" indicate Zylix and its Affiliates, referring to other companies within the Zylix corporate group. By using Zylix and its Affiliates, you accept these Terms of Service. We may update these Terms from time to time, and continued use after any changes take effect constitutes acceptance of the updated Terms. You are responsible for compliance with applicable laws when using our services.
Company: Zylix Group I/S
Address: Agersnapsvej 3, kl. DK7100 Vejle, Denmark
CVR: DK45894479
Email: support@zylix.net
To access our platforms, you must be at least 18 years old. If you are 16 or 17 years old, by using our platform, you confirm you have obtained consent from a parent or legal guardian who agrees to be bound by these Terms and assumes full responsibility for your activities and any financial obligations on the platform.
When placing an order for a service on our website, your service is provisioned immediately after payment is confirmed. In rare cases, delivery may take longer, particularly when additional services or add-ons are included. We will make reasonable efforts to deliver these as promptly as possible.
We retain the right to modify pricing for our services. Any pricing changes will be communicated with at least 1 month's notice, either via email or on our website. The notice will include the reason for the price change, such as increased operational costs or third-party service fees. For monthly subscription services, the updated price will apply starting from the next billing cycle.
If you are under the age of 18, you must have permission from a parent or legal guardian to make a purchase or subscribe to any services. Buyers are responsible for maintaining accurate and current contact information to ensure uninterrupted service and communication. All users agree not to use our services for illegal activities.
To the maximum extent permitted by applicable law, Zylix and its partners are not liable for any indirect, incidental, or consequential losses arising from the use of our website, services, or products.
Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited, including liability for fraud or gross negligence and any mandatory statutory rights you have as a consumer.
We are not responsible for actions taken by users or any misuse of our services, including violations of applicable law.
While we make every effort to ensure optimal server performance, actual performance may vary due to factors beyond our control, including network conditions, server load, DDoS attacks, or third-party service disruptions. Zylix Group is not liable for any service interruptions or performance issues caused by these factors.
We reserve the right to suspend or delete any unpaid service, purchase, or subscription if the corresponding invoice is not paid on time.
Subscriptions automatically renew unless cancelled via your account dashboard before renewal payment is processed. Renewal charges may be issued up to seven (7) days before the billing period ends.
You are responsible for keeping payment information accurate and up to date.
Zylix may suspend or terminate access for fraud, abuse, unlawful activity, or where required by law.
By using our subdomain(s), you agree to comply with all applicable laws and our usage guidelines. Failure to follow these guidelines may result in the suspension of your access to the subdomain(s) for a minimum of 3 months. In some cases, this suspension may be permanent. Appeals regarding suspension must be submitted through our dashboard or by contacting support at support@zylix.net.
You may cancel at any time via your account dashboard. If you cancel before a renewal charge has been processed, the cancellation — and the termination of the corresponding service — takes effect immediately upon confirmation. If you cannot access your account, contact support at support@zylix.net.
To avoid being charged for a new period, you must cancel before the renewal is processed. Renewal charges may be taken up to seven (7) days before the current billing period ends, so please cancel at least seven days before your renewal date. If a renewal has already been processed, your subscription remains active for that paid period and will not renew again.
No refunds are issued for partial or unused billing periods unless required by applicable law.
If your service is suspended or terminated, your files are retained and remain available to download from your account dashboard for no more than 30 days, after which they are permanently deleted.
Where the suspension or termination results from a breach of these Terms or of applicable law, you may still download your files during the period above, but we will retain a copy of the relevant data for as long as necessary to comply with our legal obligations or to assist the competent authorities.
Payments are processed by Stripe, Inc. as our Merchant of Record. By completing a purchase, you agree to Stripe's Terms of Service. Chargeback disputes are handled in accordance with Stripe's policies.
Because our services are provisioned immediately and we do not charge a separate setup or starting fee, a chargeback raised after a service has been started is a direct loss to us. We therefore treat unjustified chargebacks seriously, and we encourage you to contact support to resolve any billing issue before opening a dispute.
Initiating a chargeback or payment dispute may result in temporary suspension of your service during review. If the dispute is resolved in our favor, access may be restored at Zylix's discretion.
Fraudulent or abusive disputes may result in suspension or permanent termination of your account and may affect your eligibility for current or future Zylix services.
You may request a refund within 14 days of purchase, provided the service has not been started or used.
Your service is not started automatically when you buy it — you choose when to start it, and your 14-day cancellation right remains until you do. When you start your service, you give your express consent for it to begin immediately and acknowledge that you thereby waive your 14-day right of withdrawal. For EU customers, this waiver is made under Article 16(a) of EU Directive 2011/83/EU. For customers outside the EU, your right to a refund is governed by these Terms and the applicable laws of your jurisdiction.
Once the service is started, no refund will be issued.
A service is considered started if, at any point, the user has activated or otherwise begun using the service, including by pressing the "start" button, even briefly.
Your server is provisioned in the location closest to you at the time of purchase. If a new, closer location becomes available in the future and you have not previously used the migration option, you will be offered a one-time free opportunity to move your server. Any subsequent migration requests, including moving after the free migration or to another location, may incur a fee, which will be communicated at the time of the request.
These Terms are governed by the laws of Denmark, excluding its conflict of law rules.
If you are a consumer residing in the European Union, you also benefit from any mandatory consumer protection rights provided by the laws of your country of residence. Nothing in these Terms limits or excludes those rights.
Any disputes arising out of or relating to these Terms or your use of our services shall be subject to the jurisdiction of the competent courts of Denmark, unless applicable mandatory consumer protection laws provide otherwise.
Official notices, service updates, and announcements may be published through our website, your account dashboard, by email, or on our Discord server. You are responsible for reviewing these channels to stay informed of changes to these Terms and our services.
For support, cancellations, or questions, email us at support@zylix.net or join our Discord server.